TOYOTA RECALL UPDATE

At Vann York, we are committed to make your recall repairs as convenient as possible. We have compiled a list of features we offer along with a frequently asked questions section. As always, please call us at 336.885.9016 if you have additional questions.

Vann York Toyota Has:

• Extended service hours, Monday thru Friday 7:30 AM-9:00 PM and Saturday from 8:00 AM-3:00 PM.
• 22 service bays for quick turnaround time
• 5 Toyota master technicians (highest level of training a Toyota technician can achieve)
• 150 years combined Toyota technician experience
• Complimentary Multi-Point inspection with every visit
• Appointments available via phone and internet
• Free shuttle service to and from work or home
• Comfortable waiting area with bottled water, coffee, big screen TV, and wireless internet
  
  

TOYOTA RECALL FREQUENTLY ASKED QUESTIONS

How will I know if my care is in the recall?
Toyota will be sending out official notices to customers who are part of the recall, but if you want to check the status of your vehicle, please call us at 336.885.9016.

Which models are affected by the sticky accelerator pedal recall/stop sale?

Certain 2009-2010 RAV4,
Certain 2009-2010 Corolla,
2009-2010 Matrix,
2005-2010 Avalon,
Certain 2007-2010 Camry,
Certain 2010 Highlander,
2007-2010 Tundra,
2008-2010 Sequoia
Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale.
Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.

What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard.

What is the solution Toyota announced to fix sticking accelerator pedals?
Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.

When will the reinforcement repair parts be available for dealer inventories?
Vann York Toyota has parts available now.

When can I get my vehicle fixed?
Vann York Toyota is now servicing affected vehicles. We have specialists available to answer your recall questions and schedule an appointment. Please dial 336.885.9016 and ask for a recall specialist. We are strongly recommend that you contact our service department before coming in.

Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
Toyota will cover all repair costs associated with this work.

How long will these repairs take?
Depending on your vehicle the repair can take from 30 minutes to 3 hours.

Does the reinforced pedal feel any different?
Drivers should not notice any change in the feel of the pedal.

What if I am also affected by the floor mat recall? Which will be addressed first?
We are working to coordinate the pedal entrapment and the sticking pedal recalls minimizing the number of customers who will have to have two service visits.

Again, please don't hesitate to call us at 336.885.9016 if you have any further questions.

To access additional Toyota recall information click here

Biography of Mr Vann York

Mr. Vann York
Chairman,

Vann York Auto Group

A lifetime of experience

Vann York started his career at General Motors Acceptance Corporation (GMAC) and then in 1968 joined his father-in-law at a small Chevrolet dealership in Pilot Mountain, NC. In 1971, he and wife Ann purchased a Pontiac dealership in his hometown, High Point, NC. Vann York Pontiac, originally at the corner of Montlieu and Main Streets, became the cornerstone of the Vann York Auto Group. His son, Greg York, joined the business in 1987, and together over the years the Yorks added ten franchises: Honda, Isuzu, Fiat, Toyota, Buick, GMC, Nissan ,Chevrolet, Cadillac, and Mitsubishi. Today the Vann York Auto Group operates four dealerships representing ten brands.

Excellence in every franchise

Under Vann York's leadership, the dealerships have thrived. Early on, the organization developed and has maintained a stellar reputation that comes from decades of "building relationships that last," as Vann York says. Vann York Auto Group has been named the Best Area Auto Dealer in the High Point Enterprise Newspaper Readers' Poll every year since the poll began in 2003.

Vann York Auto Group receives high praise not only from its loyal customer base, but also from its franchise organizations, community partners, and trade groups.

This recognition from the franchisors includes:

• Honda Presidents' Partners in Excellence Award: 1996-2007
• Toyota President's Award: 1995, 2003 ,2008
• Nissan Owner's First Award: 2006, 2007, 2008,
• Pontiac Masters: 17 years,
• GM Mark of Excellence: 1991, 1992 ,2001, 2003, 2005, 2006, 2007
• GM Leaders of Distinction: 2001, 2002, 2005

In addition, the North Carolina Automobile Dealers Association presented Vann York with a Lifetime Achievement Award, its highest honor, at a gala dinner in his honor in June, 2009.

At a Duke Fuqua School of Business symposium, the Vann York Auto Group was named the Family Business of the year in 1996.

Community Leadership

Vann York's involvement in his community is not limited to his business enterprise. Through his career, he has served his hometown, High Point, and his home state of North Carolina. The work that he and his employees have done on behalf of the United Way exemplifies this leadership. As longtime participants in the campaign,Vann York Auto Group sought to increase its involvement - and now donates a car to each annual campaign. Local High Point workers who contribute to the United Way have a chance to win the car during a final event at a Vann York dealership. In addition, the York’s have worked raising large donations in the community and organizing United Way campaign events. The United Way has recognized this commitment, awarding the York’s the Tocqueville Society Award, the Chairman's Award for Campaign Excellence, and the Eagle Award for Campaign Excellence.

Mr. York's community involvement has also included serving in a leadership role in the following organizations:

High Point Bank, Board of Directors, 18years

• High Point Regional Hospital, Board of Directors
• High Point Open Door Ministry, Board of Directors
• Greensboro Urban Ministry, Board of Directors, founding member and chairman, 1968
• Duke University Divinity School, Board of Visitors
• Duke University, Parents' Committee Leadership Fund
• High Point University, Board of Trustees
• Macedonia Family Resource Center, variety of roles
• Wesley Memorial United Methodist Church, variety of roles
• High Point YMCA, Board of Directors
• Executive Council of the Uwharrie Council of Boy Scouts
• Westchester Academy, Board of Directors, Vice Chairman

What's Next

Though Mr. York is approaching his sixth decade in the car business, he has no plans for retiring-from anything. He refers any doubters to his workout buddies who watch him burn up an elliptical machine three times a week --or to the men who accompanied him on a mission trip to Belize last year.

Mr. York's goals for the next decade include: continuing to provide his loyal customers the best cars and the best service the world has to offer, doing his part to make High Point a thriving community, and of course, selling you your next car.